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FAQ

Do you charge sales tax? 

Sales tax is estimated for your order based on the laws and regulations of the state or province indicated in the shipping address. States and provinces have different laws regarding taxation of merchandise, freight and handling. 

All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.

What are my delivery options, and how much do they cost?

Shipping and handling charges are based on the value of your order. Order value is calculated before tax. Please see below for the rate of standard delivery.

Order Value 48 Contiguous States Alaska & Hawaii
$0 to $100 $9 $13.50
$100.01 to $1,500 8.0% of order value 16% of order value
$1,500.01 to $3,000 7.5% of order value 15% of order value
$3,000.01 to $5,000 7.0% of order value 14% of order value
$5,000.01 to $7,500 6.5% of order value 13% of order value
$7,500.01 and up 6.0% of order value 12% of order value

Our commercial orders will be delivered either curbside or to the building's loading dock, if available. If you require extra services such as inside delivery, white glove delivery, or to arrange receipt of your order to a location other than a ground floor address, please let us know when placing your order.

Can you ship orders internationally? 

We currently ship only to addresses within the United States and Canada. The standard delivery rate to Ontario is 16% of the order value, 20% for other provinces in Canada.

How long will it take to receive my order (or what is the lead-time)?

All our items are made to order in Japan. The usual lead-time from placing order to delivery is about 8 to 10 weeks. We are happy to provide you with delivery quotations for expedited deliveries as well as orders shipping to Alaska, Hawaii, and Canada.

Do you have showrooms or stores?

Our showroom is located right next to the South Pasadena Station of the Los Angeles Metro Gold Line. Click here for our locations.

How can we see the actual product if we are far from your showroom?

We have a Furniture Borrowing Program for customers who want to review our furniture but not in the proximity of our location.  Please contact us for more details.