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FAQ

Do you charge sales tax? 

Sales tax is estimated for your order based on the laws and regulations of the state or province indicated in the shipping address. States and provinces have different laws regarding taxation of merchandise, freight and handling. 

All sales tax calculations are subject to revision and are recalculated on the day your order is shipped. If your order has more than one shipping address, sales tax will be applied to the individual items in your order based upon the specific ship-to destinations.

What are my delivery options, and how much do they cost?

Shipping and handling charges are based on the value of your order. Order value is calculated before tax. Please see below for the rate of standard delivery.

Order Value 48 Contiguous States Alaska & Hawaii Canada
Minimum Order Value = $500
$500 to under $5,000 8.0% of order value 12% of order value 16% of order value
$5,000 to under $10,000 7.0% of order value 10% of order value 14% of order value
$10,000 and up 6.0% of order value 8.0% of order value 12% of order value

Our commercial orders will be delivered either curbside or to the building's loading dock, if available. If you require extra services such as inside delivery, white glove delivery, or to arrange receipt of your order to a location other than a ground floor address, please let us know when placing your order.

Can you ship orders internationally? 

Please inquire at contact@ookkuu.com to see whether international shipping is available. The standard delivery rate to Ontario is 18% of the order value, 22% for other provinces in Canada.

How long will it take to receive my order (or what is the lead-time)?

All our items are made to order in Japan. The usual lead-time from placing order to delivery is about 10 to 12 weeks. We are happy to provide you with delivery quotations for expedited deliveries as well as orders shipping to Alaska, Hawaii, and Canada.

Where shall we ship our custom order materials (COM/COL)?

You can ship to our Japan office directly. Alternatively, you can ship to our LA office and we will forward it to our makers in Japan with you reimbursing us the shipping costs and any customs charges, plus a 20% handling fee, before delivery.

How can we see the actual product before purchasing?

We have a Furniture Borrowing Program for customers in the industry who want to review our furniture but not in the proximity of our location.  Please contact us for more details.